Clients Rights and Responsibilities

As a client, you have the right:

To be treated with courtesy and respect and in a way that fully recognises your dignity and individuality;

To be told who is responsible for and who is directing your care;

To be assured of confidentiality regarding services delivered and privacy for your personal information;

To be informed about your health status and services proposed to meet your care needs;

To accept or refuse treatment, including medication, and to be informed of the consequences of accepting or refusing treatment;

To have the opportunity to participate fully in making any decision, and obtaining a second opinion, concerning any aspect of your care;

To designate a person to receive information regarding your health status and service plan and, if necessary, to make decisions on your behalf, in accordance with the law;

To raise concerns or to recommend changes to the service plan, without fear of retaliation, and to be informed of the procedure for initiating complaints;

To access, review and/or request an amendment to his/her client record while in the presence of a service provider;

To receive care in a safe and clean environment.

As a client, you have the responsibility:

To provide relevant information to your service provider team to assist them to provide appropriate care;

To follow the care plan developed in consultation with you, to the best of your ability;

To be courteous and respectful of other clients, volunteers and members of staff;

To contact the Centre when you are unable to keep an appointment.

To recognise that the needs of other clients may sometimes be more urgent than your own;

To recognise that your service provider need not provide any service or treatment that they consider to be medically or ethically inappropriate;

To respect Centre property and comply with Centre regulations and policies;

To pay all expenses for health care which are not covered by health insurance plans, unless otherwise negotiated.